Home Renovation Terms, Conditions & Policies

The Contractor will perform only the work specifically described in the written quotation, estimate or contract.

Any work, materials, repairs or services not specifically included are considered additional work and may result in additional charges.

The Client is responsible for reviewing the scope of work before accepting the contract.

All pricing is based on the information and site conditions reasonably available at the time the estimate is prepared.

Unless otherwise stated, applicable taxes will be added to the quoted price.

If unforeseen conditions are discovered after work begins, including but not limited to water damage, mould, rot, structural deficiencies, unsafe electrical work, plumbing problems, asbestos or other concealed conditions, the Contractor will notify the Client.

Additional work will not proceed without the Client's authorization except where immediate action is reasonably necessary to protect the property or the safety of persons at the property.

Any change to the original scope of work may result in additional costs and/or changes to the project schedule.

Whenever practical, changes will be documented through a written Change Order describing: the requested change; additional or reduced costs; additional materials or labour; and any anticipated change to the project schedule.

The Client must approve the Change Order before the additional work begins.

The deposit and payment schedule will be stated in the Client's individual contract.

Progress payments may be required as specified stages of the project are completed.

Invoices are due according to the payment terms stated on the invoice or contract.

The Client agrees not to unreasonably withhold payment for completed work because of minor deficiencies that do not prevent the renovation from being substantially used for its intended purpose, subject to any rights the Client may have under applicable Ontario law.

Overdue invoices may be subject to interest or administrative charges where specified in the contract and permitted by law.

If a required payment is overdue, the Contractor may suspend work after providing appropriate notice to the Client, where permitted by law.

Any resulting delay may extend the project's completion date.

Any start or completion dates will be stated in the contract.

The Contractor will make reasonable efforts to meet the anticipated schedule; however, timelines may be affected by circumstances outside the Contractor's reasonable control, including: weather; material shortages; supplier or manufacturer delays; inspection or permit delays; unavailable trades; Client-requested changes; unforeseen site conditions; emergencies; utility interruptions; or other events beyond the Contractor's reasonable control.

Reasonable delays caused by these circumstances will not constitute abandonment or breach of the agreement.

Materials will be supplied according to the specifications stated in the contract.

Natural materials such as wood, stone, marble and similar products may have variations in colour, grain, texture or appearance.

If a selected product becomes unavailable, discontinued or significantly delayed, the Contractor will discuss reasonable alternatives with the Client before substitution.

Upgrades or more expensive substitutions requested by the Client will be charged accordingly.

When the Client supplies fixtures, appliances, tile, flooring, cabinetry, plumbing fixtures or other products, the Client is responsible for ensuring that they are suitable, complete, undamaged and available when required.

The Contractor is not responsible for manufacturer defects, missing components, incorrect measurements, shipping delays or warranty issues involving Client-supplied products.

Additional labour resulting from defective, incomplete or unsuitable Client-supplied products may be charged separately.

Responsibility for obtaining building permits and arranging inspections will be identified in the individual contract.

Where the Contractor is responsible for obtaining permits, permit fees may be included in the quotation or charged separately as stated in the contract.

The Client acknowledges that municipal inspectors or other authorities may require additional work or modifications that could not reasonably have been anticipated before construction began. Such additional requirements may result in additional costs and/or delays.

Renovation work can expose conditions that were not visible before demolition or construction began.

The Contractor is not responsible for pre-existing or concealed defects that could not reasonably have been identified before work began.

Examples include concealed water damage, mould, rot, structural defects, outdated wiring, plumbing problems, asbestos or other hazardous materials.

Required remediation or additional repairs will be discussed with the Client and, where appropriate, handled through a Change Order.

The Client agrees to provide reasonable access to the property during agreed working hours.

The Client is responsible for removing or protecting valuables, fragile items and personal belongings from the renovation area unless otherwise agreed.

Children and pets should be kept safely away from active construction areas.

The Client understands that renovation work naturally creates dust, vibration, noise and temporary inconvenience.

The Contractor will take reasonable precautions to protect the property and control construction debris; however, complete elimination of dust and disruption cannot be guaranteed.

The Contractor may use qualified subcontractors or trades to perform portions of the work.

Where legally required, regulated work will be performed by appropriately qualified or licensed trades.

Unless otherwise stated in the contract, the Contractor will remove ordinary construction debris generated by its work and leave the work area reasonably clean at completion.

Professional deep cleaning or cleaning of unaffected areas of the home is not included unless specifically stated.

The Contractor warrants that its workmanship will be performed to a reasonably acceptable standard.

Any additional written workmanship warranty offered by the Contractor will be described in the individual contract.

Manufacturer warranties for appliances, fixtures, flooring, cabinetry, equipment and other products are subject to the manufacturer's own terms and conditions.

The Contractor's warranty does not cover damage or defects caused by misuse, neglect, lack of maintenance, normal wear and tear, movement or settlement of the building, excessive humidity or moisture, water infiltration unrelated to the Contractor's work, work performed or altered by others, or Client-supplied defective materials.

Nothing in this policy limits any warranty or consumer right that cannot legally be excluded under applicable Ontario law.

The Client should notify the Contractor in writing as soon as reasonably possible after discovering an alleged workmanship defect.

The Contractor must be provided with a reasonable opportunity to inspect the concern and, where the Contractor is responsible, to correct the workmanship before the Client hires another contractor to perform corrective work, except in an emergency or where otherwise permitted by law.

The Contractor will exercise reasonable care while working at the property.

The Contractor is not responsible for damage resulting from pre-existing deterioration, hidden defects or conditions that could not reasonably have been discovered before work began.

The Contractor may photograph the work for documentation, quality-control and project-record purposes.

Photographs showing identifying information, occupants or personal belongings will not be used publicly without appropriate permission.

Any use of project photographs for advertising, social media, website portfolios or promotional purposes should be authorized separately by the Client.

Cancellation rights will be governed by the Client's contract and applicable Ontario consumer-protection legislation.

The Client remains responsible for amounts properly owing for authorized work, materials, special-order products and other amounts permitted by applicable law.

Nothing in this section removes or restricts a statutory cancellation right available to the Client.

Subject to applicable law and required notice, the Contractor may suspend or terminate work for reasons including: significant non-payment; unsafe working conditions; repeated interference with the work; inability to obtain required access; illegal requests; threats, harassment or abusive conduct toward workers or subcontractors; or another material breach of the agreement.

The Client remains responsible for amounts lawfully owing for work and materials provided up to the effective date of suspension or termination.

The Client and Contractor agree to make reasonable efforts to resolve concerns directly and in good faith.

Where appropriate, the parties may agree to mediation or another dispute-resolution process before commencing court proceedings.

Nothing in this provision prevents either party from exercising rights or remedies available under applicable law.

To the extent permitted by law, the Contractor will not be responsible for indirect or consequential losses arising from delays or circumstances outside the Contractor's reasonable control.

Nothing in this agreement excludes or limits liability or statutory rights where doing so is prohibited by law.

The signed contract, accepted quotation, approved plans/specifications and written Change Orders constitute the agreement between the Client and Contractor.

Verbal discussions or requests do not modify the agreement unless subsequently documented and agreed upon where required.

This agreement will be governed by the laws of the Province of Ontario and the applicable laws of Canada.

By signing the renovation contract, the Client acknowledges that they have reviewed the scope of work, pricing, payment schedule and these Terms and Conditions and have had an opportunity to ask questions before entering into the agreement.

Nothing contained in these Terms and Conditions is intended to waive, restrict or eliminate any right or remedy that cannot legally be waived under applicable consumer-protection or other Ontario law.