Privacy Policy

We may collect personal information necessary to provide our services, including: your name; home, billing, or project address; telephone number; email address; payment and billing information; information about your property and proposed renovation; quotes, estimates, contracts, invoices, and payment records; photographs or videos of the property; communications between you and our company; and information necessary to arrange materials, deliveries, subcontractors, permits, inspections, or other project-related services.

When you use our website, we may also collect limited technical information, such as IP address, browser or device information, and website usage information through cookies or similar technologies.

J.B DO IT ONCE DO IT RIGHT RENO'S INC. may use personal information to: respond to inquiries and provide estimates; schedule consultations and site visits; prepare quotations, contracts, invoices, and project documentation; plan and perform renovation or construction work; communicate with customers regarding their projects; purchase and coordinate materials; arrange subcontractors, trades, suppliers, deliveries, permits, and inspections; process and document payments; provide warranty or after-service support; maintain accounting, tax, insurance, and business records; improve our services; comply with applicable legal and regulatory requirements; and protect our customers, workers, subcontractors, business, and legal rights.

We will not use personal information for purposes unrelated to those for which it was collected unless permitted by law or appropriate consent has been obtained.

We may photograph or record areas of a property before, during, and after renovation work. These records may be used to document existing conditions, work performed, project progress, warranty matters, insurance matters, or disputes.

Photographs or videos intended for advertising, our website, social media, or our project portfolio will be handled with consideration for customer privacy. Where appropriate, we will obtain permission before publishing material that identifies a customer or reveals sensitive personal information.

We do not sell or rent our customers' personal information.

Where reasonably necessary to complete a project or operate our business, we may provide limited information to: subcontractors and tradespeople; suppliers and material providers; delivery companies; designers, engineers, architects, or other project professionals; municipal or other permitting and inspection authorities; payment processors and financial institutions; accountants, insurers, lawyers, and other professional advisers; and technology and administrative service providers. Only information reasonably necessary for the applicable service or purpose will be disclosed.

We may also disclose information where required or permitted by law, including for legal proceedings, insurance claims, fraud prevention, debt collection, or protection of our legal rights.

Payment information is used solely for legitimate business purposes, including processing payments, issuing receipts, maintaining accounting records, and addressing refunds or payment disputes.

Where payments are processed through a third-party payment provider or financial institution, that organization's privacy and security practices may also apply.

J.B DO IT ONCE DO IT RIGHT RENO'S INC. takes reasonable administrative, physical, and technological measures appropriate to the information in our possession to protect it against unauthorized access, disclosure, loss, theft, misuse, or alteration.

No electronic storage or transmission system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable contractual, accounting, tax, insurance, warranty, and legal requirements.

When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable law.

By voluntarily providing personal information to J.B DO IT ONCE DO IT RIGHT RENO'S INC., you consent to its collection, use, and disclosure for the reasonable purposes described in this Privacy Policy, subject to applicable law.

Where required, additional consent may be requested for uses of personal information that are materially different from the purposes originally identified.

We may send promotional or marketing communications where permitted by law.

Customers may withdraw their consent to receive promotional electronic communications by using the unsubscribe method provided or by contacting us.

You may contact us to request access to personal information we hold about you or request correction of inaccurate information, subject to applicable legal exceptions.

You may also withdraw consent to certain uses of your information where permitted by law. However, if information is necessary to provide a contracted service, withdrawing consent may affect our ability to continue providing that service.

Our website or communications may contain links to third-party websites or services.

J.B DO IT ONCE DO IT RIGHT RENO'S INC. is not responsible for the privacy practices, security, or content of independently operated third-party websites or services.

We handle personal information in accordance with applicable Canadian privacy requirements.

Where applicable to our operations, this includes Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and its principles regarding accountability, consent, limiting collection, limiting use and disclosure, safeguards, openness, individual access, and challenging compliance.

J.B DO IT ONCE DO IT RIGHT RENO'S INC. may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

The most current version may be posted on our website with its effective date.

For questions, concerns, access requests, corrections, or other inquiries regarding this Privacy Policy or the handling of personal information, please contact: